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A business continuity plan (BCP) is essential to any business that aims to thrive. In a country like the Philippines which frequently experiences natural calamities and economic challenges, a business continuity plan is crucial to operations. In the Philippines, a BCP is more than just a document. It’s a roadmap that serves as a guide

Whether you’re a small startup or a growing business, the PBX system you choose will determine the efficiency of your operations and how your team communicates—both internally and externally. You need a way to give your staff their own phones without giving each person a dedicated phone line. In other words, you need a business

On-premise PBX systems are a traditional approach to business telephony. In this setup, the entire telecommunication infrastructure is housed within the company’s physical premises. While cloud-based PBX has been much preferred by larger businesses, on-premise PBX is far from being outdated. Let’s explore why it remains to be a trusted option for smaller and medium-sized

Cloud-based telephony has quickly emerged as a modern telecommunication solution for businesses of all sizes. If you’re debating making the switch from your existing phone service to cloud-based PBX, you’re in the right place. We’ll cover everything you need to know about this phone system—from how it works and its benefits to some potential drawbacks.

In telecommunications, businesses need Private Branch Exchange (PBX) systems to manage their internal and external communication. Without it, companies wouldn’t be able to operate. Staff would not be able to work. Customers may not be able to make inquiries. Data could get lost. This substantial disruption could result in a serious loss of trust. That’s

When a customer calls a business, their experience can leave a lasting impression and influence their perception of the company. This interaction, whether it’s the first time or not, is a deciding factor in the customer’s willingness to further engage with the business. Proprietary PBX (private branch exchange) systems play a crucial role in helping